The Most Effective Ways to Fix the 504 Gateway Timeout Error

People visit different websites to acquire information about various things and services. But when the website you want to browse gives you an error page, it can certainly feel annoying. If you are a business owner, you will surely lose out on your visitors and customers if they see an error page instead of your website. They will get annoyed and lose trust in your services. The 504 Gateway Timeout Error is a popular error that can result in a poor user experience. You obviously do not want to lose your customer’s trust as a brand. Therefore, it’s essential to know the exact meaning of this error, its causes, and resolutions.

504 Gateway Timeout

 

What Precisely Is the 504 Gateway Timeout Error?

Those encountering this error repeatedly might want to know what is 504 Gateway Timeout? It implies that your web server didn’t get a timely response from a different server upstream when it tried to load a specific web page of yours. In simple words, your web servers are not communicating with one another at a quick enough pace. Note that this Gateway Timeout Error is a general one, which means that it does not point to the precise reason behind the issue.

When this situation occurs, your website will give an error web page to all the visitors who arrive at it. You can find this error appearing in different ways according to the server, operating system, or your browser.

  • In Google Chrome, the 504 error message will come as HTTP ERROR 504. It will appear underneath a message that says, ‘This site can’t be reached.’
  • If you use Windows-based programs, the Error 504-Gateway Timeout will come as ERROR 504, HTTP_STATUS_GATEWAY_TIMEOUT. You can also find it appearing as ‘The request was timed out waiting for a gateway message.’
  • During the time of Windows Update, this error produces a 0x80244023 error code. It will come as follows: WU_E_PT_HTTP_STATUS_GATEWAY_TIMEOUT.
  • In different web servers and operating systems, you can find the 504 error causing the message ‘The proxy server did not receive a timely response from the upstream server.’

 

What is the Meaning of 504 Gateway Timeout Error?

When users visit a website, their server dispatches a request to another server where the particular site they are seeing is hosted. The server, also called the ‘upstream server’ gets the request. It then gives a response with the needed resources for loading the website on the user’s browser.

But the 504 Gateway Error indicates that the user’s server did not get a fast response from the server to whom the request was sent (upstream server). So, 504 Gateway Timeout meaning is that since the request is timed out, the server cannot load the web page. Thus, it is not able to perform the job of a gateway. Consequently, the error has the name ‘Gateway Timeout.’

 

What Causes the 504 Gateway Timeout Error?

After knowing about the meaning of this error, you may wonder what causes it. These errors can be annoying because they tell you what is happening to the website but don’t indicate why. It makes it tough for users to ascertain the cause and resolve it. Below are some prevalent reasons that result in this error.

  • Problems with server connectivity – In case the user’s server is down for whatever reason, the website can give the visitors a 504 error page.
  • Changes in DNS server – If the user has shifted their website to another IP address, it can cause changes to the DNS server. It is also a common cause of the 504 error.
  • Incorrect firewall configurations – At times, an incorrect firewall configuration will make the firewall reject requests from a content delivery network (CDN). It sees them as an attack on your server, which results in the 504 error.
  • A glitch in the code of the website – Errors in the code of your website make the server unable to respond to requests from a CDN.
  • Problems in network connectivity – Most of the time, 504 error occurs because of a timeout while a request is being processed among servers. So, the issue is always with the server and not the internet connection of the user. But, if a single person is seeing this error on their site, it can be because of their modem, router, or internet connection.

 

Fixes for the 504 Gateway Timeout Errors

So now that you have the answer to what does 504 Gateway Timeout means, it’s time to progress to its fixes. There are numerous ways to get past this error message and make your site available to visitors. Go through the instructions for every troubleshooting technique carefully.

 

1. Refresh your page

The 504 Error usually indicates a temporary issue. It might be that your site is overburdened with traffic. A simple solution, in this case, is to hit the refresh button on the page. You can also use the F5 key to refresh. Most often, it will fix this issue. The best part of this technique is that it only takes a second for you to implement it.

However, pay extra attention when the error occurs when you are in the process of making a transaction. In this case, if you refresh the page, you might get charged a double amount.

 

2. Check if the website is down for others as well.

If you are unable to reach a website, it’s a good idea to see if it’s only you who are facing any issue in connecting to it. You can find if the site is down for other people as well by using tools like downforeveryoneorjustme.com and isitdownrightnow.com. Both these tools work effectively. Just paste the URL of the website, and you’ll soon find a report about the status of the website.

 

3. Insect for DNS changes

You can often get a Gateway Timeout 504 Error if you have moved the site to another IP address. In this case, you should update the DNS server of your website. The DNS changes do not take more than a few hours. So, your platform can give the 504 Error to its visitors in the meantime. You don’t have a choice apart from waiting for the DNS changes to complete.

 

4. Check your server logs.

In case the issue is not with your DNS data or server’s connection, you can sift through your server logs. Through these logs, you can get details about the server’s status and health. Checking them may lead you to discover problems that might be behind this issue.

 

5. Resolve incorrect firewall configurations

A faulty or incorrect configuration of the firewall can also lead to this gateway timeout error. To find if the wrong firewall configurations are behind the error, temporarily deactivate the firewall. Both Windows and Mac device users can follow the steps below to deactivate the firewall.

 

Windows

  • Go to the ‘Control Panel‘ and tap ‘Update & Security.’
  • Now, choose ‘Windows Security‘ followed by ‘Virus & Threat Protection.’
  • Tap ‘Manage Settings.’ Here you can deactivate the firewall.

 

Mac

  • Go to ‘System Preferences‘ and choose ‘Security & Privacy.’
  • Tap ‘Firewall‘ for deactivating it.

 

After deactivating the firewall, see if Error 504 – Gateway Timeout is still there.

 

6. Sift through the code to find bugs

Visitors can also encounter this error page if your website’s code has bugs. So, a good measure is to browse through the code and pinpoint any bugs or glitches. You can also copy the site’s code in a development machine. It will execute a comprehensive debug process that will simulate the problem in which the Timeout Error happened so you can determine the precise point when the problem occurred.

 

7. Contact the website administrator.

If you find that none of the fixes yield results, you can contact the website administrator. It might be that they are already fixing the root issue of the Gateway Timeout 504. They might be aware of it, but you can also contact them directly. Many major websites have social networking account. They also have email addresses and contact numbers. Use these mediums to contact them.

 

8. Try reaching the website after some time.

It can happen that even after trying out all the resolutions, the Error 504 doesn’t go away. At this moment, stop making any attempt to resolve it. Instead, just wait and try visiting the website after a few hours. This error does not indicate any problem with your system. Therefore, there are only a certain number of resolutions that you can implement. Check the website after some time. There’s a high likelihood that the error would have been resolved.

 

Final Words

Hopefully, this article will have given you much information on the ways to approach the Gateway Timeout Error. There are many ways to fix it that you can implement by yourself. However, if the error persists, it can certainly become alarming. When this happens, do not hesitate to contact WordPress Support. The expert WordPress technicians will troubleshoot the root cause of this problem so that you can use the website that you want.

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